Skip to content

FAQ & shipping

Questions, answered.

If something isn’t here, email us — a real person reads it.

Ordering

05

What sizes can I buy?

Cookies come in boxes of 3, 5 or 7. Build one in the box builder — choose the size, then pick your cookies. A box of 3 is 10% off, a box of 5 is 15% off and a box of 7 is 20% off.

Can I buy a single cookie?

No. Everything is baked after you order, so we bake in batches rather than one cookie at a time. The smallest order is a box of 3.

Can I mix different flavours?

Yes, and you're meant to. A box can hold any combination of the seven, including several of the same one. Your box's running total and discount are shown as you build it.

Can I order more than one box?

Yes. Add as many boxes as you like and mix sizes freely — a box of 3 and a box of 7 in the same order is fine. Each box gets its own discount, and you can edit any of them from your cart.

Do I need an account to order?

No. You can check out as a guest. Creating an account just means your details and past orders are there next time.

The cookies

05

Are your cookies eggless?

All of them. Every cookie we bake is 100% eggless — it isn't a separate range, it's just how we bake.

Which cookies are gluten-free?

Oats Chocolate Chip is made with gluten-free oats instead of wheat flour. Our other cookies are made with wheat flour (maida) — each product page lists the full ingredients.

What goes into them?

Amul unsalted butter and Morde chocolate, with no artificial ingredients and no preservatives added. The complete ingredient list for each cookie is on its own product page, along with its nutritional information.

I have an allergy — can you help?

Please email us at bakdcrumbs@gmail.com before you order and we'll go through that cookie's recipe with you. We don't publish a separate allergen declaration yet, so we'd rather check properly than have you rely on the ingredient list alone.

How long do they keep?

14 days from baking. No preservatives are added, which is exactly why that window is days rather than months.

Baking and delivery

03

When are my cookies baked?

After you order — never before. Your order goes to the kitchen, the cookies are baked, left to cool properly, packed once they're cool, and dispatched. Nothing is baked in advance and nothing sits waiting to be bought.

How does shipping work?

Shipping is calculated at checkout once you've entered your address. Our full shipping policy is still being finalised — if you need to know timings for your area before ordering, email us at bakdcrumbs@gmail.com.

Something arrived damaged. What now?

Email us at bakdcrumbs@gmail.com with your order number and a photo of the problem, and we'll look into it. Our formal returns and refunds policy isn't published yet.

Payment

02

How do I pay?

Checkout is handled by Shopify, and payment is processed by our payment provider. Your card details never reach us — we don't see or store them at any point.

What currency are prices in?

Indian rupees. Prices shown include tax; shipping is added at checkout.

Shipping

04

Working days from dispatch. Everything is baked after you order, so add a day in the kitchen before the clock starts.

Delivery estimates by area, in working days
WhereEstimate
Mumbai & Thane2 working days
Delhi NCR4 working days
Bangalore4 working days
Rest of India6 working days

Shipping cost is calculated at checkout, once your address is entered. Our full shipping policy is still being finalised — if you need timings for your area before ordering, email bakdcrumbs@gmail.com.