FAQ & shipping
Questions, answered.
If something isn’t here, email us — a real person reads it.
Ordering
05What sizes can I buy?
Cookies come in boxes of 3, 5 or 7. Build one in the box builder — choose the size, then pick your cookies. A box of 3 is 10% off, a box of 5 is 15% off and a box of 7 is 20% off.
Can I buy a single cookie?
No. Everything is baked after you order, so we bake in batches rather than one cookie at a time. The smallest order is a box of 3.
Can I mix different flavours?
Yes, and you're meant to. A box can hold any combination of the seven, including several of the same one. Your box's running total and discount are shown as you build it.
Can I order more than one box?
Yes. Add as many boxes as you like and mix sizes freely — a box of 3 and a box of 7 in the same order is fine. Each box gets its own discount, and you can edit any of them from your cart.
Do I need an account to order?
No. You can check out as a guest. Creating an account just means your details and past orders are there next time.
Baking and delivery
03When are my cookies baked?
After you order — never before. Your order goes to the kitchen, the cookies are baked, left to cool properly, packed once they're cool, and dispatched. Nothing is baked in advance and nothing sits waiting to be bought.
How does shipping work?
Shipping is calculated at checkout once you've entered your address. Our full shipping policy is still being finalised — if you need to know timings for your area before ordering, email us at bakdcrumbs@gmail.com.
Something arrived damaged. What now?
Email us at bakdcrumbs@gmail.com with your order number and a photo of the problem, and we'll look into it. Our formal returns and refunds policy isn't published yet.
Payment
02How do I pay?
Checkout is handled by Shopify, and payment is processed by our payment provider. Your card details never reach us — we don't see or store them at any point.
What currency are prices in?
Indian rupees. Prices shown include tax; shipping is added at checkout.
Shipping
04Working days from dispatch. Everything is baked after you order, so add a day in the kitchen before the clock starts.
| Where | Estimate |
|---|---|
| Mumbai & Thane | 2 working days |
| Delhi NCR | 4 working days |
| Bangalore | 4 working days |
| Rest of India | 6 working days |
Shipping cost is calculated at checkout, once your address is entered. Our full shipping policy is still being finalised — if you need timings for your area before ordering, email bakdcrumbs@gmail.com.
